PRIVACY POLICY
Last Updated: 13 October 2026
At ITRADEV, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, create an account, place an order, contact us or otherwise use our services.
Please read this policy carefully to understand our privacy practices.
1. BUSINESS INFORMATION AND CONTACT DETAILS
This website is operated under the brand name ITRADEV by:
– Legal Name: GAURAVBHAI DASHRATHBHAI BUTIYA
– Trade Name: ITRADEV DECOR
– Business Constitution: Proprietorship
– GSTIN: 24FBCPB5615J1ZX
– Business Address: Anand Nagar, Near Meladi Maa Mandir, Behind TB Hospital, Near Charmaliya Dada Nu Mandir, Surendranagar, Gujarat – 363040, India
– State: Gujarat, India
– Privacy and Customer Support Email: itradevofficial@itradev.in
In this policy, “ITRADEV,” “we,” “us,” and “our” refer to the business identified above.
2. INFORMATION WE COLLECT
Depending on how you use our website and which features are enabled, we may collect the following categories of information.
A. Personal and Contact Information
When you create an account, place an order or contact us, we may collect:
– Full name
– Email address
– Phone number
– Billing address
– Shipping and delivery address
– Account information and preferences
B. Order and Transaction Information
When you purchase products, we may collect information about:
– Products ordered
– Order number and order history
– Order value, applicable taxes and shipping charges
– Payment status and transaction references
– Delivery status, returns, cancellations and refunds
Payment-card details and other sensitive payment information may be processed directly by a third-party payment provider, depending on the payment method used. We do not claim to store payment-card information unless our actual payment system requires and securely supports it.
C. Account and Authentication Information
If account registration or sign-in features are enabled, we may process your email address, account identifier, authentication status and other information required to manage your account.
If you sign in using Google or another supported third-party provider, we may receive the information authorised for sharing by that provider, such as your name, email address and account identifier.
We do not ask you to disclose your account password or OTP through customer support email or social media messages.
D. Technical and Usage Information
When you visit the website, certain technical information may be collected by the website platform, hosting provider or enabled services, such as:
– IP address
– Browser type and version
– Device and operating system information
– Pages visited and interactions with the website
– Date, time and duration of visits
– Security logs and error reports
– Cookie identifiers and similar technologies, where used
The information actually collected depends on the website configuration and the services enabled.
E. Customer Support and Grievance Information
If you contact us with a question, complaint, return request or other enquiry, we may collect your contact details, order information, messages and supporting documents or images that you choose to provide.
Please avoid sending unnecessary sensitive personal information.
3. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate business purposes, including:
– Creating and managing customer accounts
– Processing orders and payments
– Arranging shipping and delivery
– Providing order updates and customer support
– Handling cancellations, returns, replacements and refunds
– Responding to complaints and grievances
– Preventing fraud, misuse and unauthorised access
– Maintaining website security and functionality
– Improving product listings and customer experience
– Sending marketing communications where permitted and, where required, with your consent
– Maintaining business, accounting and tax records
– Complying with applicable laws, regulations and lawful requests
– Establishing, exercising or defending legal claims
We will use information for purposes that are reasonably connected with the reason it was collected or otherwise permitted by applicable law.
4. LEGAL BASIS AND CONSENT
We process personal information as permitted by applicable Indian data protection and other relevant laws.
Depending on the circumstances, processing may be necessary to fulfil your order, provide a service you request, comply with a legal obligation, protect the website against fraud or security threats, or pursue another lawful purpose.
Where consent is required, we will seek it in the manner prescribed by applicable law. Where processing relies on consent, you may withdraw that consent through an appropriate method, subject to legal requirements and the consequences explained to you.
Withdrawing consent does not invalidate processing lawfully carried out before withdrawal.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website or its service providers may use cookies and similar technologies to:
– Keep the website functioning
– Maintain login sessions and shopping-cart information
– Remember preferences
– Protect accounts and prevent fraud
– Understand website performance
– Measure advertising or marketing effectiveness, if such tools are enabled
You can manage cookies through your browser settings and any cookie preferences offered on the website. Blocking certain cookies may affect account sign-in, shopping-cart functionality or other website features.
We will seek consent where required by applicable law for non-essential cookies or similar technologies.
6. SHARING OF PERSONAL INFORMATION
We do not sell your personal information as a standalone product. We may share relevant information with third parties when reasonably necessary for the purposes described in this policy, including:
A. Service Providers
These may include website hosting providers, website infrastructure providers, database or authentication services, customer support tools and technical service providers.
B. Payment Providers
If online payments are enabled, relevant information may be shared with payment gateways, banks and payment service providers to process transactions, detect fraud and manage payment disputes.
C. Delivery and Logistics Partners
We may share your name, delivery address, phone number, order details and other necessary information with courier companies and logistics partners to deliver your purchases and handle delivery-related issues.
D. Professional Advisers and Authorities
We may disclose information to accountants, auditors, legal advisers, regulators, law enforcement agencies or other authorities where reasonably necessary or legally required.
E. Business Transfers
If our business or its relevant assets are transferred, information may be disclosed as part of the transaction, subject to applicable law and appropriate safeguards.
Third-party service providers may process information under their own privacy policies and contractual obligations. We encourage you to review their policies where relevant.
7. INTERNATIONAL DATA TRANSFERS
Some service providers may store or process information on servers located outside India. If your personal information is transferred internationally, we will take the steps required under applicable Indian law and any other applicable legal requirements.
The locations and transfer arrangements depend on the hosting, payment, authentication and other services actually used by the website.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
For example:
– Order, accounting and tax records may need to be retained for legally prescribed periods.
– Account information may be retained while your account remains active and for a reasonable period afterward where necessary.
– Customer support and complaint records may be retained to resolve issues and maintain appropriate business records.
– Technical and security logs may be retained for a limited period based on security and operational needs.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to lawful retention obligations.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Depending on the services enabled, these measures may include access controls, authentication safeguards, secure connections, service-provider security measures and appropriate record-management practices.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.
If a personal data breach occurs, we will take the steps required by applicable law, including any applicable notification obligations.
10. YOUR PRIVACY RIGHTS
Subject to applicable law and the circumstances of processing, you may have the right to:
– Request information about personal data processed by us
– Request correction or updating of inaccurate or incomplete information
– Request deletion of personal information where legally applicable
– Withdraw consent where processing is based on consent
– Raise a grievance concerning the handling of your personal information
– Exercise other rights available under applicable law
Some information may need to be retained to fulfil orders, meet tax or accounting requirements, prevent fraud or comply with legal obligations. We will explain relevant limitations where applicable.
To submit a privacy request, email itradevofficial@itradev.in. We may need to verify your identity before acting on a request.
11. MARKETING COMMUNICATIONS
If permitted by law and applicable consent requirements, we may use your contact information to send product announcements, offers, promotions or other marketing communications.
You may opt out of marketing emails by using the unsubscribe mechanism provided in the message, where available, or by contacting us at itradevofficial@itradev.in.
Opting out of marketing communications will not prevent us from sending essential service messages relating to orders, payments, delivery, account security or legal obligations.
12. CHILDREN’S PRIVACY
Our website is intended for general customers and is not knowingly designed to collect personal information from children in violation of applicable law.
Where the processing of children’s personal data is subject to special legal requirements, we will follow the applicable requirements, including any required parental consent or restrictions.
If you believe that a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or use external services, such as payment gateways, Google sign-in, courier tracking or social media platforms.
These services are operated independently and may have their own privacy policies, security practices and terms.
We are not responsible for the independent privacy practices of third-party websites, except to the extent responsibility is imposed by applicable law. Please review their policies before providing personal information directly to them.
14. ACCOUNT DELETION AND REQUESTS
If account registration is available, you may contact us to request account deletion or closure.
We will review the request and take appropriate action in accordance with applicable law and the technical capabilities of our systems.
Deleting an account may not immediately remove all information associated with past orders, tax records, disputes, refunds or other transactions that we are legally required or otherwise lawfully permitted to retain.
If a self-service account deletion option is available, its instructions will be displayed within the relevant account area.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, data-handling practices or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically.
16. GRIEVANCE REDRESSAL AND PRIVACY COMPLAINTS
If you have a question, concern or grievance about the collection, use, disclosure or handling of your personal information, please contact us using the details below.
Brand Name: ITRADEV
Trade Name: ITRADEV DECOR
Legal Name: GAURAVBHAI DASHRATHBHAI BUTIYA
Business Constitution: Proprietorship
GSTIN: 24FBCPB5615J1ZX
Email: itradevofficial@itradev.in
Business Address: Anand Nagar, Near Meladi Maa Mandir, Behind TB Hospital, Near Charmaliya Dada Nu Mandir, Surendranagar, Gujarat – 363040, India.
Please include your name, a way to contact you, the nature of your request or complaint and any relevant order reference. Do not include passwords, OTPs or complete payment-card details.
Grievance Officer / Privacy Contact: Add the appointed person’s name and designation here if required by applicable law. The official business email above may be used for receiving enquiries, but do not represent a person as the appointed grievance officer unless that appointment has been made.
We will review and respond to requests and grievances within the timelines prescribed by applicable law.
17. CONTACT US
For questions about this Privacy Policy or our privacy practices, contact:
ITRADEV DECOR
Email: itradevofficial@itradev.in
Address: Anand Nagar, Near Meladi Maa Mandir, Behind TB Hospital, Near Charmaliya Dada Nu Mandir, Surendranagar, Gujarat – 363040, India.
Thank you for trusting ITRADEV. We value your privacy and aim to handle your information responsibly.